SERVICES POLICY

1. Purpose

This policy outlines the terms, standards, and procedures governing the delivery of 3D rendering and visualization services by RenderRise Studio Pty Ltd ("RenderRise Studio", "we", "our", or "us"). It ensures clarity, quality, consistency, and transparency for clients, partners, and internal teams.

2. Scope

This policy applies to all 3D rendering, architectural visualization, interior/exterior renders, animations, walkthroughs, product visualizations, and related digital services provided by RenderRise Studio to clients in Australia and internationally.

3. Services Offered

RenderRise Studio provides, but is not limited to:

• 3D Exterior Rendering
• 3D Townhouse Rendering
• 3D Apartment Rendering
• 3D Commercial Rendering
• 3D Interior Rendering
• 3D HD Video Walkthroughs
• 360 Views
• 3D Floor Plans
• 2D Colour Marketing Floor Plans

Service specifics are defined in individual project proposals or agreements.

4. Client Engagement & Requirements

4.1 Project Brief
Clients must provide complete and accurate information, including:

• CAD drawings, sketches, or design documents
• Material specifications and finishes
• Reference images or style guidelines
• Project timelines and milestones

Delays or inaccuracies in provided information may impact delivery timelines and costs.

4.2 Revisions

• Standard projects include up to 2 minor revision rounds, unless otherwise agreed in writing.
• Major design changes or additional revisions may incur extra charges.

5. Pricing & Payments

• Pricing is project-based or hourly, as outlined in the official quotation.
• A deposit (typically 30–50%) is required before project commencement.
• Final deliverables are released upon full payment.
• Late payments may result in project suspension.

6. Delivery Timelines

• Delivery timelines are estimated based on project complexity and scope.
• RenderRise Studio will make reasonable efforts to meet agreed deadlines.
• We are not liable for delays caused by client-side changes, late feedback, or force majeure events.

7. Quality Standards

RenderRise Studio commits to:

• Industry-standard software and workflows
• High-resolution, professional-quality outputs
• Consistency with approved designs and briefs

Final outputs are subject to artistic interpretation within agreed specifications.

8. Intellectual Property Rights

8.1 Ownership

• Upon full payment, clients receive usage rights for the agreed purpose.
• RenderRise Studio retains ownership of underlying 3D models, scenes, and workflows unless explicitly transferred in writing.

8.2 Portfolio Use
RenderRise Studio reserves the right to display completed works in portfolios, websites, and marketing materials unless restricted by a confidentiality agreement.

9. Confidentiality

• All client data, designs, and project materials are treated as confidential.
• Information will not be shared with third parties (excluding subcontractors) without client consent, except where required by law.

10. Data Security

RenderRise Studio implements reasonable technical and organizational measures to protect:

• Client files and designs
• Digital assets and project data

However, absolute security cannot be guaranteed for digital transmissions.

11. Subcontracting & Third-Party Resources

11.1 Subcontracting Model
RenderRise Studio Pty Ltd operates a global execution and delivery model. Client engagements, contracts, and work orders are managed and accepted by RenderRise Studio Pty Ltd in Australia; however, the actual execution of 3D rendering and visualization work may be carried out globally.

In particular:

• A significant portion of production work is executed by India-based subcontractors, along with other international partners where required.
• All subcontracted work is performed under the direction, supervision, and quality control of RenderRise Studio Pty Ltd.
• RenderRise Studio Pty Ltd remains fully responsible to the client for deliverables, timelines, quality, and contractual obligations, regardless of where the work is executed.

All subcontractors are engaged under appropriate contractual arrangements, including confidentiality, data protection, and intellectual property obligations, consistent with Australian legal requirements and this policy.

11.2 Client Acknowledgement
By engaging RenderRise Studio Pty Ltd, the client acknowledges and agrees that:

• Services may be performed wholly or partly by offshore subcontractors, including those based in India.
• Offshore execution does not reduce RenderRise Studio Pty Ltd’s responsibility for service quality, delivery timelines, or contractual obligations.
• No additional consent is required for offshore execution unless explicitly stated in a written agreement.

11.3 Cross-Border Data Transfer

• Client information, project files, drawings, and digital assets may be transferred, stored, or accessed outside Australia solely for the purpose of delivering the agreed services.
• RenderRise Studio Pty Ltd takes reasonable steps to ensure that offshore subcontractors handle client data in a manner consistent with the Australian Privacy Principles (APPs).
• Data shared with subcontractors is limited to what is necessary for project execution.

11.4 Data Sharing with Subcontractors

• Client materials may be shared with subcontractors strictly on a need-to-know basis for project execution.
• Reasonable measures are taken to ensure subcontractors comply with confidentiality, data protection, and security standards consistent with this policy.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

• RenderRise Studio is not liable for indirect, incidental, or consequential losses.
• Our liability is limited to the fees paid for the specific service.

13. Cancellations & Refunds

• Project cancellations must be provided in writing.
• Deposits are non-refundable once work has commenced.
• Refunds, if any, are assessed based on work completed.

14. Compliance with Australian Law

RenderRise Studio Pty Ltd operates in accordance with:

• Australian Consumer Law (ACL)
• Applicable NSW and Commonwealth regulations

Nothing in this policy limits statutory consumer rights.

15. Policy Updates

RenderRise Studio reserves the right to update this policy at any time. Updated versions will be made available upon request or via official communication channels.

16. Contact Information